User Feedback

Feedback about the Portal comes through multiple channels, including:

• the contact form, linked in the HuBMAP Data Portal footer
• the HuBMAP Helpdesk, visitors can submit feedback or report issues
• GitHub, HuBMAP GitHub users can submit issues directly
• periodic user surveys

Process

• Feedback is first processed by the IEC, and user account and Globus issues are handled there.
• If the problem concerns the Portal an issue is then filed in GitHub with the triage tag.
• A Portal developer reviews it, and may
  • split it up into more fine-grained issues
  • note existing issues that cover the same ground
  • add notes to the issue clarifying the work to be done
  • or move it to a diffent repo, for instance portal-docs
• At this point either the triage tag is removed, and it is treated like any other internal issue, or it is closed.
• Current work items are tracked with milestones.
• Tags are used to identify issues that are not moving forward. Possible reasons include:
  • on-hold: waiting to see if more people complain
  • blocked: prerequisites or appropriate process not in place
  • wontfix: not feasible, or just not a good idea